Last updated: January 2025
No Returns · No Exchanges · No Refunds
All sales on Keshuveda are final. Due to the nature of our handcrafted personal care and wellness products, we do not accept returns or exchanges under any standard circumstances. Please read below for the limited exception cases.
Every Keshuveda product is handcrafted in small batches using 100% natural Ayurvedic ingredients with no preservatives. Our products are personal care items — once opened, used, or even delivered to a customer, they cannot be restocked or resold for hygiene and safety reasons.
This policy exists to protect the integrity of every product that reaches your hands — just as it left our Ba's kitchen in Gavadka, Gujarat.
We will review your case and may offer a resolution only if you received a:
To raise an exception request:
All decisions regarding exceptions are made at the sole discretion of Keshuveda and are final. Submitting a request does not guarantee a refund or replacement.
Orders can be cancelled only before they are dispatched. Once an order has been handed over to our courier partner, cancellation is not possible.
To request a cancellation, contact us immediately at hello@keshuveda.com or call +91 95109 13047 with your order number.
If your payment was deducted but you did not receive an order confirmation, please wait up to 24 hours for the payment gateway to resolve the transaction automatically. If the issue persists, contact us with your transaction ID and we will investigate promptly.
In the confirmed case of a double charge, a full refund for the duplicate transaction will be initiated within 7–10 business days.
We're a small, women-led team from Gujarat and we personally handle every customer concern. Reach out — we're here to help.